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Store Policies

Shipping Policy

SHIPPING POLICY

Thank you for choosing Colorful Glow LLC for your candle shopping needs. We are committed to providing you with a seamless and efficient shipping experience. Please read our shipping policy below for all the information you need regarding shipping times and processes.

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1. Order Fulfillment Time:

  • In-Stock Orders: Orders that include in-stock items will be processed and fulfilled within 1-2 business days from the date of your purchase.

  • Preorders: If you've placed an order for a product that is currently on pre-order, we will fulfill your order within 1-2 business days from the date the product becomes available for shipment. You will be informed of the expected shipping date when placing your pre-order.

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2. Shipping Methods: We use the United States Postal Service (USPS) for shipping. You can choose the available USPS shipping methods that best suit your needs during the checkout process.

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3. Order Tracking: Once your order is processed and shipped, you will receive a confirmation email containing a USPS tracking number. You can use this tracking number to monitor the status and location of your shipment through the USPS website.

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4. Shipping Costs: Shipping costs are calculated based on the total weight of your order and the destination. The exact shipping fees will be displayed during the checkout process, allowing you to review them before completing your purchase.

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5. Shipping Destinations: We offer worldwide shipping, and we ship everywhere that USPS provides service.

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6. Shipping Times: Shipping times may vary depending on your location and the chosen USPS shipping method. Standard shipping typically takes [Insert Estimated Delivery Time], while expedited options are available for quicker delivery. Please note that the estimated delivery times are provided as a reference and may vary due to unforeseen circumstances.

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7. Order Status: You can check the status of your order and view your order history by logging into your Colorful Glow LLC account on our website.

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8. Contact Information: If you have any questions or concerns about your order's shipping, please feel free to reach out to our customer support team at colorfulglowllc@gmail.com or (505) 615-5814.

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9. International Shipping: For international orders, please be aware that customs, import duties, and taxes may apply. The recipient of the package is responsible for any additional charges that may be imposed by their country's customs authorities.

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Thank you for shopping with Colorful Glow LLC. We hope you have a pleasant shopping experience, and if you have any further questions about our shipping policy, don't hesitate to contact us. Your satisfaction is our priority.

Returns Policy

RETURNS POLICY

At Colorful Glow LLC, we value your satisfaction and strive to provide a hassle-free shopping experience. Please take a moment to familiarize yourself with our cancellation and return policy to ensure a smooth shopping experience.

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Cancellation Policy:

  1. In-Stock Orders: You may request a cancellation for in-stock items before the order ships. Once the order has been shipped, it cannot be canceled. We aim to process orders quickly, so please contact us as soon as possible if you wish to cancel your order.

  2. Custom Orders: Custom orders, including personalized or made-to-order items, are non-cancelable once they have been made or production has started. We take pride in crafting these unique items to your specifications and cannot accept cancellations for them.

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Return Policy:

We want you to be completely satisfied with your purchase from Colorful Glow LLC. If, for any reason, you receive a broken or damaged item, we will gladly accept returns under the following conditions:

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  1. Damaged Items: If your order arrives with broken or damaged items, please contact us within 7 days of receiving the shipment. We will provide you with instructions on how to return the damaged item.

  2. Return Authorization: All returns must be authorized by Colorful Glow LLC before you send the item back. Please contact our customer support team at colorfulglowllc@gmail.com or call us at (505) 615-5814 to initiate the return process.

  3. Return Window: You must initiate the return process within 7 days of receiving the damaged item. Returns requested after this period may not be accepted.

  4. Return Condition: The returned item must be in its original condition, including all packaging and any included accessories. Once we receive the returned item and inspect it, we will issue a refund or send a replacement, depending on your preference and product availability.

  5. Refund Process: If you choose a refund, we will process it within 7 days after receiving the returned item.

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Please note that our return policy only applies to items that are damaged or broken upon delivery. We are unable to accept returns for any other reasons, including changes of mind or preferences.

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If you have any questions or concerns regarding our cancellation or return policy, please do not hesitate to contact us at colorfulglowllc@gmail.com or by phone at (505) 615-5814. Your satisfaction is important to us, and we are here to assist you with any inquiries or issues.

Payment Methods

PAYMENT METHODS

At Colorful Glow LLC, we want to make your shopping experience as convenient as possible. We offer various payment options to ensure a seamless and secure transaction process. Please review our payment policy to learn more about the payment methods we accept.

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Accepted Payment Methods:

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We gladly accept the following payment methods for your convenience:

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  1. Major Credit Cards: You can use your Visa, MasterCard, American Express, and Discover credit cards for all your purchases at Colorful Glow LLC.

  2. Debit Cards: We accept debit cards bearing the Visa or MasterCard logo, providing you with the flexibility of using your preferred payment method.

  3. Apple Pay: Experience quick and secure transactions by using Apple Pay. Simply select this option during checkout if you prefer this payment method.

  4. Google Pay: For Android users, we offer the convenience of Google Pay. Choose this option at checkout for a swift and secure payment experience.

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Security and Privacy:

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At Colorful Glow LLC, we take your security and privacy seriously. We utilize industry-standard security measures to protect your personal and financial information during the payment process. Your payment details are encrypted and securely transmitted to ensure your data remains confidential and protected.

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Payment Authorization:

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By making a purchase on our website, you authorize Colorful Glow LLC to charge your selected payment method for the total order amount, including any applicable taxes, shipping, and handling fees.

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Payment Confirmation:

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Once your payment is processed successfully, you will receive an order confirmation email, which serves as your receipt. Please retain this confirmation for your records.

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Contact Information:

If you have any questions or encounter any issues regarding payments, please feel free to contact our customer support team. You can reach us at colorfulglowllc@gmail.com or by phone at (505) 615-5814. We are here to assist you and ensure a smooth shopping experience.

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Thank you for choosing Colorful Glow LLC. We appreciate your business and look forward to providing you with the best products and service.

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